Customer service is drowning. Overwhelmed agents, frustrated customers, and inconsistent information are sinking your support team. It's time to throw them a lifeline. A robust knowledge base software is your first step towards a happier customer and more efficient...
Knowledge management and sharing are essential for any company. Employees and customers alike need to have access to an efficient and clear knowledge base, or your business could suffer. Implementing the correct knowledge sharing methods can not only enhance the way...
Every single day, employees in the customer service sector spend an inordinate amount of time looking for information to answer questions that are tucked away in emails, documents, and spreadsheets. Not only is this hindering team productivity and performance, but it...
Everyone wants to make it easier for their customers to get the information they need when they need it most. Therefore, it’s important to have a knowledge base. That way, you have everything set up so that people can click on any question and get relevant answers....
The flexibility of the location is one of the advantages of working remotely. With a huge number of companies working with geologically distributed teams, more and more employees prefer to adapt to this scheme. However, remote workers carry security challenges for...
