The backbone of business these days is customer service: the way a company responds to its clients has never been as important as it is today. Large corporations have been known to invest millions into researching how best to improve customer service. Chief among all...
Every single day, employees in the customer service sector spend an inordinate amount of time looking for information to answer questions that are tucked away in emails, documents, and spreadsheets. Not only is this hindering team productivity and performance, but it...
When internal knowledge base software systems first appeared on the internet, we had no idea of the significant role they would play, in the way companies did their project management. Even though a lot of people immediately realized their great potential, it took a...
Knowledge management and sharing are essential for any company. Employees and customers alike need to have access to an efficient and clear knowledge base, or your business could suffer. Implementing the correct knowledge-sharing strategies can not only enhance the...
Creating and operating a startup can be a very challenging yet rewarding experience. One key complication is how to effectively store and share information. Fortunately, knowledge management solutions like Klutch can make such a process far easier and more...
