In today’s digital era, most aspects of our lives are influenced by technology. The introduction of the internet, social media platforms, and different software applications stir the traditional way of life. Acquiring knowledge becomes a lot easy. In just a matter of...
It’s been said that time is money, and this couldn’t be truer when you are trying to optimize your business productivity. TextExpander is an online software program that saves individuals and businesses time with the things they have to type up regularly. Whether...
Customer service is drowning. Overwhelmed agents, frustrated customers, and inconsistent information are sinking your support team. It's time to throw them a lifeline. A robust knowledge base software is your first step towards a happier customer and more efficient...
Knowledge management and sharing are essential for any company. Employees and customers alike need to have access to an efficient and clear knowledge base, or your business could suffer. Implementing the correct knowledge sharing methods can not only enhance the way...
Every single day, employees in the customer service sector spend an inordinate amount of time looking for information to answer questions that are tucked away in emails, documents, and spreadsheets. Not only is this hindering team productivity and performance, but it...
