About fifteen years ago, the idea of remote work and virtual meetings was simply an idea to many of the roughly 6.65 billion smartphone users across the world today. A lot has changed since that time. Technology is changing the way we work and talk to each other at...
Klutch Blog
6 Indispensable Tools For Remote Employees
Remote work has become increasingly popular in recent years, with more and more people choosing to work from home or from other remote locations. This trend is likely to continue in the years to come, as more and more businesses realize the benefits of remote work. ...
How HR Automation Tools Improve Employee Onboarding
Imagine starting a new job. You're excited about the opportunity, eager to meet your colleagues, and ready to contribute your skills. But then, the onboarding process begins, and you find yourself buried under piles of paperwork, struggling to navigate through various...
The Difference Between Synchronous and Asynchronous Communication in Customer Service
As customer service evolves, businesses are exploring different ways to communicate with their customers. Two popular methods are synchronous and asynchronous communication. Synchronous and asynchronous communication are two distinct methods of communication that...
5 Customer Service Tips to Handle Frustrated Customers
Answering a call or dealing with frustrated customers can quickly ruin your day. When someone is complaining, venting, and even cursing at you, it’s challenging to help them and even more to want to help them. Every business owner should always appreciate the...