Every organization should use a proper knowledge management tool, as it increases productivity by allowing the employees to have all the needed resources to perform their daily activities. In addition, this helps fasten the organization's processes and create better...
Klutch Blog
Knowledge Base vs Enterprise Wiki: Which Is Better?
Knowledge sharing must be a priority for all companies, as these processes help find faster and more efficient solutions to most problems within organizations. However, it is important to mention that people have invested thousands of dollars in creating efficient...
How To Write Canned Responses for Better Customer Service (with Examples)
A good knowledge base is essential to boost several aspects of your business. However, one of the main points your knowledge base must manage is customer support. Many business owners avoid working on improving their customer support entirely, causing many...
Papyrs Alternatives You Should Know Before Choosing Your Team Wiki
Papyrs is one of the most straightforward and most accessible software packages that you are ever going to use. It has an intuitive interface that allows you to build intranets efficiently without needing a technical team. There are effortless integrations with...
Hire a Knowledge Manager: Roles, Responsibilities, and More
Working environments are not the same from a few years ago, and you can see that by analyzing the new job positions that are now essential for every company. One of those roles is knowledge management. However, knowledge managers are not as popular as other workers,...