Remote work has become increasingly popular in recent years, with more and more people choosing to work from home or from other remote locations. This trend is likely to continue in the years to come, as more and more businesses realize the benefits of remote work. ...
Klutch Blog
How Can Sales Teams Benefit From Knowledge Management
Scenario One: Imagine you and your team are working on a significant project for your company, and no one is assigned to a specific task. Everyone is working diligently and effectively to meet the upcoming deadlines. As the deadline approaches, the project is...
The Difference Between Synchronous and Asynchronous Communication in Customer Service
As customer service evolves, businesses are exploring different ways to communicate with their customers. Two popular methods are synchronous and asynchronous communication. Synchronous and asynchronous communication are two distinct methods of communication that...
The Importance of Active Listening in Customer Relations
Customer relations are an important part of succeeding in the business world. Strong customer ties are built on and kept up by good communication. This is because it helps the customer and the company build trust in each other. When you talk to your customers in a...
5 Customer Service Tips to Handle Frustrated Customers
Answering a call or dealing with frustrated customers can quickly ruin your day. When someone is complaining, venting, and even cursing at you, it’s challenging to help them and even more to want to help them. Every business owner should always appreciate the...