No one likes dealing with customer complaints, but it’s part of any business. Complaints can occur at any stage of your business and It’s important to respond in a timely, effective, and professional manner as such customer complaints can either make or break your...
The business landscape is rapidly changing in many industries across the globe. In order to remain competitive and relevant, companies need to focus on emerging concepts in digital transformation and customer experience. To be successful at this, you need to develop...
Having an FAQ page on your website is essential in providing a well-rounded online experience for your users. Such pages are a collection of answers to some of the most common questions or inquiries about a product or service. Not only does it provide a valuable...
A knowledge base is a centralized repository of content, data, and information that enables companies to access, store, and manage information in one platform. It is often used through intranet software, allowing companies to interconnect around data and save time....
Although many people don’t know it, our brain often uses some shortcuts to make processing information more straightforward. Those mental shortcuts are cognitive biases, and while they are not uncommon, they could cloud your judgment. If you want to make accurate...
