Top TextPie Alternatives for Canned Responses

When fighting for the lion’s share of customers online, every second counts. These days, even the slightest delay in responding to your customers can cost your business a lot of potential revenue because your competitors are never too far behind.

As such, a growing small business in today’s economy needs to utilize all the tools that technology provides. That is why platforms such as TextPie can be great assets for any online business. This user-friendly Google Chrome extension performs many essential tasks, such as reaching prospects faster and enhancing cold outreach.

One of its most important features is its ability to create canned responses. This is what makes TextPie a must-have tool. However, it may not always be the best fit for every business, which is why this article will explore some great TextPie alternatives for you to consider.

What Are Canned Responses?

Canned responses are pre-written replies to some of the most commonly asked questions from customers. They can be easily inserted into a conversation, allowing support teams to quickly resolve issues that customers may have. 

A good example is a mobile network company that has had a widespread fault causing disruptions to its network services. 

The customer support team is likely going to spend all day fielding the same questions from irritated customers who are failing to go online. Designing a few well-structured canned responses to questions such as “Why can’t I connect to the internet?” will save a lot of time and energy.

Criteria for Choosing a Canned Response Tool

When choosing the best TextPie alternative for your consideration, we looked at a wide range of factors, such as:

• User interface and ease of use
• Integration capabilities with existing tools
• Customization options for responses
• Analytics and tracking features
• Pricing models and value for money

The result is a list of seven great TextPie alternatives that will be well-suited to a variety of small businesses looking for affordable ways to address common customer complaints. Read on to find out more.

Top TextPie Alternatives for Canned Responses

If TextPie just doesn’t feel right for your company, consider the following well-established and highly effective TextPie alternatives:

•   TextPie alternatives #1: Klutch

With a sleek and simple knowledge base and quick-fire canned responses, it is no surprise that Klutch is the first name on this list. The platform puts a wealth of responses at your disposal, meaning you do not have to worry about spending eons typing out the same responses.

This tool also allows you to set up keyboard shortcuts so you can get all the pre-written documents you want completed faster. With Klutch as your go-to canned response platform, you can save countless man-hours with just a few clicks of the mouse.

Key Features and Functionalities Compared to TextPie

What sets Klutch apart from TextPie is how it has a separate function for canned responses and another for pages. While canned messages are great for dealing with customer queries, the pages are also a useful feature for knowledge management.

Pros

• Great on mobile
• No coding
• Chrome extension for canned messages

Cons

• Does not have many extra features
• Limited integration

Pricing and Plans

Klutch is free to use and provides access to unlimited storage for just $5 per month.

• TextPie alternatives #2: GetGuru

If rapid growth is one of your primary concerns, GetGuru is the best platform to help you achieve your ambitions. It is designed to provide great canned responses for small businesses while also retaining the ability to be a useful tool for larger organizations.

Key Features and Functionalities Compared to TextPie

One area where GetGuru outshines TextPie is when it comes to integration. There seems to be no limit to the number of platforms and software that will seamlessly integrate with this tool, making it a must-have for any modern online business.

Pros

• Great for support teams
• Powerful integration

Cons

• Best features are on paid plans

Pricing and Plans

After a 30-day free trial, users will have to pay a minimum of $15/month/user, with customized plans costing a lot more.

• TextPie alternatives #3: Tettra

When it comes to embracing the power of AI, no platform does it better than Tettra. At times, it can feel as if you have an extra employee whose sole task is to churn out great canned responses. This is one of the platforms to keep an eye on as AI systems continue to develop.

Key Features and Functionalities Compared to TextPie

Thanks to its reliance on Artificial Intelligence, Tettra is a much faster tool than TextPie when it comes to creating canned responses and integrating with various platforms. It is also great at picking up knowledge gaps in your responses, helping you identify some important customer questions that are not being answered properly.

Pros

• Professional look
• Great integration
• Intuitive AI

Cons

• Great features need to be paid for

Pricing and Plans

You can expect to pay $5 per month for the basic plan, but the price goes up to $7200 per 50 users per month for the professional plan.

• TextPie alternatives #4: Kipwise

Kipwise relies on its Chrome extensions, knowledge base, and ready-made templates to provide the best canned responses when you need them most. Its’ simple yet efficient approach to customer support is what many businesses need to avoid over-complicating things.

Key Features and Functionalities Compared to TextPie

One of the key features of Kipwise that make it a favored option among those looking for great TextPie alternatives is its ability to seamlessly integrate with important platforms, such as Google Drive and Slack. It also has an awesome Chrome extension that will suggest responses for you before you even search for the answer.

Pros

• Automated system
• Wide selection of integration options

Cons

• No free plans

Pricing and Plans

You can expect to pay between $7 and $14 per user per month for Kipwise.

• TextPie alternatives #5: Document360

Compared to some of the options on this list, Document360 seems to be a technologically advanced option. If you want a platform that will help propel your business into the future, this is it.

Key Features and Functionalities Compared to TextPie

With Document360, you can easily separate your knowledge base into a private and public option, which is not possible on TextPie. Your team can use the private platform to share knowledge among themselves before switching to the public knowledge base to respond to questions from customers. 

Document360 also has a customer support bot that is online 24 hours a day, meaning even when your team is enjoying a well-earned break, your customers will still have the support they need.

Pros

• Easy integration
• Great knowledgebase
• Perfect for growing companies

Cons

• Is rather expensive

Pricing and Plans

The cheapest price plan on Document360 starts at $249 before quickly going up to $499 if you want some extra features.

•  TextPie alternatives #6: Highspot

Highspot is designed to give businesses a sales advantage by helping them improve customer support. It backs this up by having a dedicated sales enablement platform that uses canned responses as one of its many tools.

Key Features and Functionalities Compared to TextPie

Compared to TextPie, Highspot seems to be more focused on sales than anything else. As such, it is one of those platforms that you should only consider if this is also in line with your business strategies. It comes with a wide range of features, such as real-time alerts and content optimization.

Pros

• Insightful metrics
• Searchable documents
• Easy to use

Cons

• Poor directory
• Complex interface

Pricing and Plans

The price is only available after submitting a request on the website.

• TextPie alternatives #7: Notion

The last platform on this list is Notion. This is a productivity app that relies on many powerful tools, such as canned responses. 

Key Features and Functionalities Compared to TextPie

Notion has a wide range of features, of which canned responses are only one of them. In this respect, it is very similar to TextPie. 

This makes it a great option for someone looking for a platform that is familiar and easy to switch to after using TextPie for a while. 

Pros

• Compatible with multiple devices
• Easy to use
• All-in-one solution

Cons

• Can be difficult to work with
• Not scalable

Pricing and Plans

Notion has a free plan before offering paid options that start from as little as $10 per month per user.

Choosing the Right Alternative

While this article has been focusing on features, pros and cons, and pricing plans, this is not all that you need to look at. Every business is structured differently, so you need to choose a platform that works best for you. 

Factors such as desired features, collaboration style, budget, and team size should be high on your list of important factors to consider. Only when you find the best option that seamlessly integrates with your online business should you take the plunge and go for a paid plan. 

Conclusion

While TextPie is a great platform for any business, it does not cover all the needs of every company under the sun. You may be looking for a great alternative, which means the options mentioned above may appeal to you.

However, choosing the right one may take some time, so you have to be prepared to try out a few free plans first before you make your final decision.