The backbone of business these days is customer service: the way a company responds to its clients has never been as important as it is today. Large corporations have been known to invest millions into researching how best to improve customer service. Chief among all...
With more and more businesses shifting to a remote work environment, online collaboration tools are crucial. One of the biggest things people forget about is having a base of knowledge. That way, employees can look up the information themselves and get assistance with...
A new era of business practice, collaboration, and communication has emerged due to the COVID-19 pandemic. Businesses all around the world have had to become more adaptable and flexible in how they conduct their daily workings. When state quarantine mandates went into...
According to Boston Consulting Group data, 70% of digital transformation programs such as knowledge management fails to meet their objectives because of poor corporate wikis. You don't want to fall into that 70% if one of your digitalization objectives for the year is...
We’re excited that you’d consider sharing your thoughts on a diverse range of topics on our blog. We value the diversity in perspective that authors like you bring to the table. While we do get a lot of guest post requests, we can’t accept them all. The guidelines...
