Terms of Use

Thanks for using our services. These Terms of Use (this “Agreement”) are provided by Klutch Ltd. (“We” or “Us” or “Klutch“) to you (“You” or “User/s“), and regulate the terms under which You shall use the Services (as defined therein). By accessing or using the Website, You sign that You have read, understood and agree to be bound by this Agreement. If you do not agree with the Agreement, You shall discontinue using the Services immediately. This Agreement includes the Privacy Policy (the “Privacy Policy“) as an integral part herein and shall apply to all Users. This Agreement was last updated on October 21, 2021. It is effective between You and Us as of the date of You accepting this Agreement and in accordance with its terms and conditions as such may be updated from time to time in Our sole discretion.

1. Definitions


  1.  “Account” means the account opened within the Service under Your subscribed name.
  2. “Affiliate” means any entity which directly or indirectly Controls, is Controlled by, or is under common Control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or Control of more than 50% of the voting interests of the subject entity.
  3. “Content” means, without limitation, text, graphics, and images, including photographs.
  4. “Malicious Code” means viruses, worms, time bombs, trojan horses and any and all other harmful code, files, scripts, agents or programs.
  5. “Klutch” refers to our company, known as Klutch Ltd., our Website, our Service or a combination of all or some of the preceding definitions, depending on the context of the word;
  6. “Service(s)” refers collectively and/or individually, as the case may be, to the SaaS services that we provide through our Website, any other services we provide, as well as our Website itself;
  7. “You” or “User/s” includes, without limitation, individuals and entities authorized to use the Service as well as Your employees, consultants, contractors and agents;
  8. “User Data” all Content that a User posts, uploads, publishes, submits, or transmits to be made available through the Website.
  9. “Website” refers to our website, available at www.Klutch.app

2. The Service


  1. Klutch is a SaaS (Software as a Service) tool that allows companies to record company information and use it in customer conversations Our software is made available online and without requiring the purchase of a physical copy in order to use it.
  2. We hereby grant to You a non-exclusive, non-transferable license to electronically access and use the Services and the Website in accordance with the terms of this Agreement, subject to Your (i) opening an Account with Us; (ii) subscribing as set forth on the Website and herein; and (iii) adhering to the terms and conditions of this Agreement.
  3. In order to use the Service, You shall first be required to register with Klutch by completing the online registration form on the Website. You shall register as a User by providing certain details, such as, Your name, password and valid email address. Some features of the Website may contain a specific identification number for the purpose of tracking the number of unique instances of such features being used by You. You must provide true, complete, and accurate registration information to Us and notify Us if Your information changes. We encourage You to use Your real name. If You are accessing the Services on behalf of a business, government, or non-profit entity, You must use the actual name of Your organization and have authorization to create their account and provide further details such as the office address and the organization’s registration number. Furthermore, You agree that You are binding such organization to this Agreement and undertake to indemnify Klutch for any breaches caused by that organization (without limitation on our right to obtain a remedy directly from the organization in conjunction with or as an alternative to Your indemnification).
  4. You may utilize the Service as long as You abide by the terms of this Agreement and as long as Your Account is not terminated by either party hereto. You are responsible for all activity that occurs under Your account, including any activity by unauthorized Users. You must safeguard the confidentiality of Your password.
  5. Klutch reserves the right to conduct verification and security procedures in respect of all information provided by You to Klutch. If Klutch has reason to believe that the information provided by You to register and use any of the Services breaches or is likely to breach any of the provision in these Terms, Klutch at its sole discretion may take any action that it deems appropriate including without limitation, to terminate Your Account.
  6. We reserve the right in our sole discretion to add, change, discontinue or otherwise modify elements and features to the Service any time. We will post notifications regarding such changes on the Website. It is, therefore, important that You review this Agreement regularly to ensure You are updated regarding any changes. In addition, in order to use certain parts of the Service, You may be required to agree to additional terms and conditions. Those additional terms are hereby incorporated into this Agreement as an integral part hereof
  7. You are allowed to create only one free account per domain. Creating 2 free accounts on the same domain will require Our written approval.
  8. By accepting the terms of service when you sign up, you allow us to send you emails such as leads, product updates, newsletter and more. You can unsubscribe anytime.

3. Rules of Use


You shall at all times use the Services and the Website in accordance with these Terms. You shall ensure that Your use of the Services and/or the Website, including the submission of the User Data: (i) comply with all applicable laws and legislations; (ii) do not infringe any intellectual property rights or other proprietary rights of any third party, including but not limited to remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels contained on the Website or create derivative works based on the Service; and (iii) not reasonably be deemed to:
* be offensive, illegal, inappropriate or in any way, or promote racism, bigotry, hatred or physical harm of any kind against any group or individual;
* harass or advocate harassment of another person or exploit people in a sexual or violent manner;
* promote or display pornographic or sexually explicit material;
* promote or display any content related to gambling and casino.
* promote any illegal activities or any conduct that is abusive, threatening, obscene, defamatory or libelous;
* use the Service to store or transmit Malicious Code, data mine, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code of any part of the Service, or in any way ascertain, decipher, or obtain the communications protocols for accessing any part of the of Service, or the underlying ideas or algorithms of any part of the Service, in an effort, for example, but without limitation to develop other applications or services that provide similar or substitute or complementary functionality to such part of the Service;
* promote or contain information that you know or believe to be inaccurate, false or misleading;
*engage in the promotion of contests, sweepstakes and pyramid schemes, without Our prior written consent;
*invade or violate any third party’s right to privacy;
* send unsolicited communications (also referred to as “SPAM”, “SPIM” or “SPIT”) or any communication not permitted by applicable law or use the Service for the purposes of phishing or pharming or impersonating or misrepresenting affiliation with another person or entity;

4. Fees


  1.  We currently provide the User with a subscription plan to access and use the Website and Services, but access to and use of additional specifications are subject to fees as set out on the Website (the “Fees“). We have the right to add new services and change the specification of the subscription from time to time against the payment of a fee, or additional taxes and rates, or to change the current prices and Fees, at any time.
  2. The subscription is given on a basis of a monthly/yearly renewable subscription, prepaid by credit card the details of which the User will enter through the Website system. As long as the User does not request to stop the charge, the system will perform the payment automatically every month or every year, according to the choice made by the User. The User reserves the right to stop the charge at any time; after stopping the charge, the User will be able to use the system until the end of the subscription period which was paid for in advance. In the event that the credit card will not be charged in practice, the Klutch Messages existing in the User’s account will stop running.

5. Server Downtime and Maintenance

Our servers may be unavailable as the result of planned or unplanned downtime, for reasons including technical issues, legal compliance, security actions, business decisions, or any other cause. We may attempt to inform You if such downtime is planned, but we are under no obligation to do so. You agree that we are not liable for the unavailability of our Service.

6. Klutch Apps

Klutch is the owner of related Klutch apps across various marketplaces such as Slack and other marketplaces. The terms of service apply for all the Klutch apps.

7. User Data


  1.  The Service allows You to submit User Data (such as the Content of the Klutch Messages), which may be hosted, shared, and/or published as part of the Service, and may be visible to the public.
  2.  In connection with the User Data, you affirm, represent and warrant the following: (a) You exclusively own all rights, title and interest in and to all of Your User Data; and/or (b) Your User Data and our use thereof as contemplated by this Agreement and the Service will not violate any law or infringe any rights of any third party, including but not limited to any intellectual property rights and/or privacy rights; and/or (c) the User Data provided shall be correct, complete, accurate and in accordance with these Terms. Notwithstanding the foregoing, by submitting the User Data you hereby grant Klutch its affiliates, subsidiaries, assigns, agents, and licensees a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, display, distribute, prepare derivative works of, and perform the User Data in connection with the Service.
  3.  We take no responsibility and assume no liability for any User Data that you or any other User or third party submits on the Website. You shall be solely responsible for your User Data and the consequences submitting it, and You agree that We are only acting as a passive conduit for the presentation of Your User Data. You understand and agree that You may be exposed to User Data that is inaccurate or otherwise unsuited to Your purpose, and You agree that We shall not be liable for any damages You allege to incur as a result of User Data. The User Data does not necessarily represent the views or opinions of Klutch, and We make no guarantees as to the validity, accuracy or legal status of any User Data.
  4.  Klutch reserves the right to refuse to publish any User Data, or to at any time remove or edit a User Data (in whole or in part), if Klutch has reason to believe that Your use of the Services and/or the Website breaches these Terms.

8. Proprietary Rights


  1.  Our Copyright: You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the Website without receiving our prior written permission, unless it is in relation to a project which You are authorized to work on. We reserve all rights, title, interest in and to the Service and the Website, and all related IP rights. These rights are protected under international patent, copy right, trade mark or trade secret law as well as international treaties. You further agree that all right, title, source code, documents, drawing, data, documentation, drawing, data, designs, engineering changes, inventions, trade secrets, copyrights, mask work, all related know-how and all IP related to the foregoing, including any changes and modifications, improvements and derivative versions, all shall be vested in Klutch. The look and the feel of the Service and the Website including color combinations, logos, button shapes and other graphical elements are the trademark and IP of Klutch.
  2.  Third Party Data: All title and intellectual property rights in and to any data of any third party which may be linked to or viewed in connection with the Service is the property of the respective data owner and may be subject to terms and conditions of third parties that duly licensed such content to us (“Third Party Agreements“). We claim no ownership rights and We take no responsibility over any kind of information, offer and recommendation displayed on the Website. You acknowledge that the terms of such Third Party Agreements shall be binding upon You with regard to any use You make under the Service, including any subsequent changes to the Third Party Agreements. The look and feel of the Service and the Website, including its color combinations, logos, button shapes, and other graphical elements, also are the trademarks and intellectual property of Klutch. Other trademarks used on the Website are the property of their respective owners. The license granted under this Agreement shall not constitute a sale of the content on the Website or any portion or copy thereof and You shall not acquire any rights therein, express or implied through this Agreement other than those expressly specified herein.
  3.  Klutch may display or provide links or other interaction with third party websites and third party advertising banners on the Website (“Third Party Websites“). In particular, the Services may also provide You with the opportunity to connect and publish information through Third Party Websites and other third party services such as advertising sites. Use of any such Third Party Websites and services shall be at the risk of You and subject to the terms and conditions of the Third Party Website provider.

9. Representation & Warranties

The materials and content in this website are provided “as is” and without warranties of any kind either expressed or implied.we do not warrant that the materials and content displayed in this website will be uninterrupted or error -free, or that this website or the server(s) that makes this website available are free of viruses or other harmful components.we make no representations or warranties as to the merchantability of our service or fitness for any particular purpose you agree that you are releasing us from any liability that we may otherwise have to you in relation to or arising from this agreement or our services, for reasons including, but not limited to, failure of our service, negligence, or any other tort. To the extent that applicable law restricts this release of liability, you agree that we are only liable to you for the minimum amount of damages that the law restricts our liability to, if such a minimum exists. You agree that we are not responsible in any way for damages caused by third parties who may use our services, including but not limited to people who commit intellectual property infringement, defamation, tortious interference with economic relations, or any other actionable conduct towards you.we are not responsible for any losses incurred as the result of your decision to use our service. You are responsible for determining the suitability of our service for your purposes or for your website and the implementation of the services on your website is at your own risk and responsibility. we are not responsible for any failure on the part of a payment processor, including your credit card company, to direct payments to the correct destination, or any actions on their part in placing a hold on your funds.we are not liable for any failure of the goods or services of our company or a third party, including any failures or disruptions, untimely delivery, scheduled or unscheduled, intentional or unintentional, on our website which prevent access to our website temporarily or permanently. The provision of our service to you is contingent on your agreement with this and all other sections of this agreement. nothing in the provisions of this “representations & warranties” section shall be construed to limit the generality of the first paragraph of this section.

10. Indemnity

You agree to indemnify and hold Us and Our employees, agents, directors, harmless for any claims by You or any third party which may arise from or relate to this Agreement or the provision of our Service to You, including any damages caused by (1) Your use of our Website or acceptance of the offers contained on it; and/or (2) any breach by You under this Agreement; and/or (3) any content of your User Data, including infringement of third party’s Intellectual Property. You also agree that You have a duty to defend Us against such claims and We may require You to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring You to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, We may elect to settle with the party/parties making the claim, and You shall be liable for the damages as though We had proceeded with a trial. In no event shall We have any liability for any lost profits or revenues or for any indirect, special, incidental, consequential cover or punitive damages however caused.

11. Liability



12. Indemnity Governing Law & Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Israel. Each party consents to, and agrees that each party is subject to, the exclusive jurisdiction of the court of Tel-Aviv, Israel, for any litigation arising out of this Agreement.

13. Age Restrictions 

This Agreement shall be governed by and construed in accordance with the laws of the State of Israel. Each party consents to, and agrees that each party is subject to, the exclusive jurisdiction of the court of Tel-Aviv, Israel, for any litigation arising out of this Agreement.

14. Force Majeure 

You agree that We are not responsible to You for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

15. Severability

In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it. If two or more provisions of this Agreement are deemed to conflict with each other’s operation, Klutch shall have the sole right to elect which provision remains in force.

16. Non Waiver

Klutch reserves all rights afforded to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

17. Termination & Cancellation

  1. We may terminate Your account or access as well as access to our Website and Service to You at Our discretion without explanation, though We will strive to provide a timely explanation in most cases. Our liability for refunding You, if You have paid anything to us, will be limited to the amount You paid for goods or services which have not yet been and will not be delivered, except in cases where the termination or cancellation was due to Your breach of this Agreement, in which case You agree that We are not required to provide any refund or other compensation whatsoever. Under no circumstances, including termination or cancellation of our Service to You, will We be liable for any losses related to actions of other Users.
  2. In any event of termination or cancellation of this Agreement, the Klutch Messages existing in the User’s account will stop running.

18. Assignment of Rights

You may not assign Your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.

19. GPT Integration

Klutch has integrated advanced AI features powered by GPT technology from OpenAI API. As a user, if you choose to utilize these features manually, OpenAI will have access to your content such as emails or text. It’s important to note that this information may be stored on the OpenAI servers for the purpose of providing better services.

However, it’s crucial to be mindful of the data being shared and stored by the OpenAI servers. As a user, it’s your responsibility to ensure that any information you provide is in compliance with any relevant privacy regulations and laws, and doesn’t include sensitive data. Read about Open AI privacy policy

20. Caveat

Data generated by GPT technology is not perfect. It may generate answers and translations that are factually incorrect or misleading. It’s your responsibility to fact-check any information and protect the dissemination of any sensitive information while utilizing these features. Do not share personal or sensitive information as it can be tracked by OpenAI and its third-party collaborators through GPT technology. 

21. Amendments

We may amend this Agreement from time to time. When we amend this Agreement, we will change this page. You must read this page each time You access our Service and, if it has changed, You agree to any amendments through Your continued use of our Service.