As customer service evolves, businesses are exploring different ways to communicate with their customers. Two popular methods are synchronous and asynchronous communication. Synchronous and asynchronous communication are two distinct methods of communication that...
Klutch Blog
Streamlining Your Business Operations with Internal Knowledge Base Software
Are you tired of your company's inefficient business operations? Do you find yourself constantly struggling to manage tasks, answer repetitive questions from employees or customers, and train new hires? Are you looking for ways to improve productivity and optimize...
The Importance of Active Listening in Customer Relations
Customer relations are an important part of succeeding in the business world. Strong customer ties are built on and kept up by good communication. This is because it helps the customer and the company build trust in each other. When you talk to your customers in a...
How to Encourage Your Team to Contribute to Your Knowledge Base
Are you interested in boosting the performance of your team members? Then you should arm them with relevant knowledge. Team members have the potential to perform highly, if they have the right knowledge. To become armed is to learn. Learning requires a source....
5 Customer Service Tips to Handle Frustrated Customers
Answering a call or dealing with frustrated customers can quickly ruin your day. When someone is complaining, venting, and even cursing at you, it’s challenging to help them and even more to want to help them. Every business owner should always appreciate the...