Knowledge base articles are essential to provide helpful information about your service or product to your target audience. It can help your customers and agents to get information to answer their inquiries about your business. Additionally, it can help save...
Klutch Blog
10 Best Knowledge Base Examples to Get Ideas From
Customers want to find the information they need, and it has to be fast. Within the software industry, it’s even more important because companies sell products that have huge learning curves. Therefore, SaaS companies use knowledge bases. That way, their customers...
Build Excellent Knowledge Base with Bloomfire Alternatives
In order to reduce friction in the company, it is needed to have a good working collaboration among the employees. The following Bloomfire Alternatives can help you create a central knowledge base that may ease the tensions between different teams or departments....
Choosing a Knowledge Base Software: The Ultimate Checklist
You know that customer service is suffering from information overload or not enough of it. There are inconsistencies around every corner. The first thing you need to do is get all of your support information and start choosing a knowledge base software for your...
How to Onboard Employees Faster [And Why You Should Do It]
Most workers today often look for something more than just a job. So, it’s no surprise why they opt for freelancing and job-hopping and take short-term contracts until they found a good fit. According to Gallup, only 12% of employees said that their company did a...