Every single day, employees in the customer service sector spend an inordinate amount of time looking for information to answer questions that are tucked away in emails, documents, and spreadsheets. Not only is this hindering team productivity and performance, but it...
Klutch Blog
Your Guide in Creating a FAQs Page: Tips and Benefits
Having an FAQ page on your website is essential in providing a well-rounded online experience for your users. Such pages are a collection of answers to some of the most common questions or inquiries about a product or service. Not only does it provide a valuable...
The Best Knowledge Base Tips to Supercharge Your Team’s Productivity
A knowledge base is a centralized repository of content, data, and information that enables companies to access, store, and manage information in one platform. It is often used through intranet software, allowing companies to interconnect around data and save time....
How Knowledge Management Software Improves Customer Service
Knowledge management is the process of creating, sharing, using, and managing the knowledge and information of an organization. It seeks to support the company's primary functions, including customer service. Improving your overall customer service is crucial because...
Basecamp Alternatives: All in One Knowledge Tool for Remote Teams
Knowledge base software is meant to work as your control center. From managing employee FAQs to creating a collection of data for your teams to refer to – such platforms can be a one-stop solution to project management clutter. Thanks to the internet, you can now...