Are you interested in boosting the performance of your team members? Then you should arm them with relevant knowledge. Team members have the potential to perform highly, if they have the right knowledge. To become armed is to learn. Learning requires a source....
Answering a call or dealing with frustrated customers can quickly ruin your day. When someone is complaining, venting, and even cursing at you, it’s challenging to help them and even more to want to help them. Every business owner should always appreciate the...
Documentation management is an essential aspect of any organization, regardless of its size or industry. Proper documentation helps businesses to maintain their knowledge base, streamline their operations, and ensure consistency in their services or products. With...
No one likes dealing with customer complaints, but it’s part of any business. Complaints can occur at any stage of your business and It’s important to respond in a timely, effective, and professional manner as such customer complaints can either make or break your...
Every single day, employees in the customer service sector spend an inordinate amount of time looking for information to answer questions that are tucked away in emails, documents, and spreadsheets. Not only is this hindering team productivity and performance, but it...
